Terms And Conditions
Mat Class Memberships
Monthly Unlimited – £103 per month (month 2 month commitment) – other options available depending on length of contract
Mat Class Passes
Flexi-10 Mat Class Pass (Valid for 3months) – £89
Flexi-5 Mat Class Pass (Valid for 3months) – £49
Monthly 5 Mat Class Pass (Valid for 1 month) – £45 per month
Reformer Class Memberships
4 Reformer sessions per month – £65 per month
8 Reformer sessions per month – £117 per month
Reformer Class Passes
Flexi-10 Reformer Class Pass (Valid for 3months) – £160
Personal Pilates or Yoga Sessions
Single Session – £60
10 Sessions – £507
Contract Terms & Conditions
Membership Terms & Conditions
These Terms & Conditions were published on 3rd September 2022 and last updated on 3rd September 2022.
1.1. Please ensure that you read this agreement carefully as not only does it form the legal relationship between us, it also provides useful information about the practical side of your classes. When you sign this agreement (or if you fail to do so, by attending the first session) OR if you are booking and paying online, our acceptance of your order will take place when we email you a purchase receipt, at which point this document will constitute a legally binding agreement between us.
- Information about us
2.1. Yogomotiv Pilates, Yoga & Wellness and www.yogomotiv.com is a site operated by Yogomotiv Limited (“we” or “us”). Our mailing address is 3 Benbow Court, Shenley Church End, Milton Keynes MK5 6JG and our email address is email@example.com
- Service availability
3.1. Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from individuals outside those countries.
- Application of terms and conditions
4.1. These terms and conditions (“Terms”) apply to All:Access & Flexi Memberships, Refine Memberships, Restore Memberships, Transform Memberships and Y:OD Yogomotiv On:Demand Memberships (“Membership”) operated by Yogomotiv Limited (“we” or “us”). By applying to be a member of our Membership, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing. The agreement between us and you, the person or entity applying to be a member of our Membership (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon you applying to be a member of our Membership and shall continue until terminated in accordance with these Terms.
4.3. Any content posted or submitted by you to our site or to our Facebook Group in the course of your Membership is subject at all times to the Acceptable Use Policy.
5.1. There are of levels of Membership as follows:
Mat Classes : All:Access Mat Membership, Flexi-Mat Membership, Monthly Mat
Reformer Classes : Flexi-Reformer, Monthy Reformer
Private Sessions : Refine Membership, Restore Membership, Transform Membership
On:Demand : Flexi-OD, All:Access-OD
5.2. We may at our absolute discretion refuse either type of membership to any person or entity and we shall not be obliged to state our reasons for such refusal.
5.3. Memberships shall continue unless they are terminated by either of us in accordance with paragraph 11 below.
5.4. You agree to keep user details and your password for the membership site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability that arises from any unauthorized use of your account.
5.5. The online materials of the Membership are held on third party secure servers and we have taken all reasonable steps to ensure that the online content will be available at all times during the course of the Membership but in the event that such content (or any content added by you or other participants in the Membership) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.
5.6. The materials we deliver as part of your Membership do not in any way constitute advice or recommendations. We are providing training and guidance only. We are not able to advise you on your individual circumstances.
- Our obligations
6.1. We warrant to you that the Membership is of satisfactory quality and reasonably fit for the purpose for which you purchased the Membership.
6.2. Other than as set out in paragraph 6.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.
6.3. We will endeavour to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
- Your health
7.1. We are not medical professionals and cannot advise on whether you should join the classes or not. If you have any concerns at all about your health and undertaking the sessions, you should consult your doctor or other medical professional. You should notify us at the outset of any medical conditions that you have or any concerns that you have about participating in the classes. If we have concerns about your health and/or ability to participate in the classes, we may require you to leave the class. You agree that you are voluntarily participating in the sessions with the risk that there may be personal injury or illness arising from such participation.
- Suitable attire and other rules
8.1. You must attend the sessions wearing suitable attire for the class, as advised on our website. If you do not do so, we reserve the right to require you to leave the session. The following rules also apply:
8.2. You may not:
- smoke anywhere on the premises at which the classes are held;
- use a mobile phone during the session;
- bring to a session any children under the age of 12;
- bring any animals into the premises at which the sessions are held (with the exception of guide dogs);
- bring any food or drink (except water) into the premises at which the sessions are held;
- take part in the sessions under the influence of alcohol or drugs;
- disrupt our sessions in any way.
9.1. Our sessions are scheduled for between 30mins and 60mins depending on the type and style of the session. The group sessions will take place at the times and on the dates set out in our schedule on our website. We reserve the right to change our timetables and scheduled sessions and venues and will provide you with as much notice as possible of this, however we shall not be liable to provide you with a refund in the event of any such change. 9.2. We also reserve the right to change the instructor of the class without any notice to you.
9.3. Please ensure that your email address and other contact details are up to date at all times and email us at firstname.lastname@example.org if you need to provide us with updated details. 9.4. We may post revisions to the timetable or the scheduled sessions on our website www.yogomotiv.com so please check our website regularly.
9.5. All sessions will take place at 3 Benbow Court, Shenley Church End, Milton Keynes MK5 6JG unless you are notified otherwise.
9.6. It is very important that you turn up for scheduled sessions on time. Please plan to arrive early at the premises in case of heavy traffic or some other delaying factor or ensure you log in online and access the livestream platform before the start of the class. Unfortunately, if you arrive late for your session, we will not be able to admit you to the class, continue past the scheduled end time nor provide you with a refund. You may not assign your place in a session to another person.
9.7. We may ask you to complete a questionnaire before we meet for the first time and at other times during our sessions. It is very important that you answer these questions honestly and completely as these answers will be the foundation for our sessions.
9.8. Any place in our sessions is subject to availability. We do not give any priority, and places are allocated on a first-come-first-served basis. If you do not follow our reasonable instructions during any session or are in our opinion disrupting the session, we may require you to leave the session and shall not be obliged to provide you with any refund.
9.9. If you need to cancel a session, you may do so without charge if you provide at least 2 hours’ notice to us. You must give us this notice by emailing email@example.com or cancelling your session via the online booking system. If you provide less than 2 hours’ notice of cancellation or miss a session, you will be charged the full payment for that session.
- Fees and payments
10.1. The price of any session or package will be as quoted on our site from time to time, except in cases of obvious error.
10.2. Prices are liable to change at any time, and we will notify you at least 30 days prior to any changes in your membership prices. You will have the opportunity to cancel your Membership or Programmes in accordance with paragraph 11 below if you do not wish to continue with your Membership or Programmes.
10.3. Payment for all sessions and packages must be made by credit card, debit card or bank transfer.
10.4. We may offer you a free initial session at certain times of the year. Following the initial free session, we will charge you a package or membership fee per class including VAT where applicable. This is payable in advance of the session and if payment has not been received in cleared funds prior to the session, we will not proceed with the session (where the booked session was a one to one session) or you may not attend the session (where the booked session was a group session).
10.5. We may charge you for blocks of sessions in advance and we may require that these blocks of sessions be taken within a certain period of time or they will expire and we shall not be obliged to provide you with a refund.
10.6. All payments are non-refundable other than as set out in paragraphs 11.1 and 12 below
- Term and Termination
11.1. Although the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.
11.2 The Contract shall continue until your Membership or Programme expires or for Monthly AutoPay Memberships is cancelled, other than for the Terms that are specifically stated to remain in force which will survive termination of the Contract.
11.3 After the initial membership term of 3 months has passed, you may terminate your Membership and the Contract at any time with 30days notice by emailing us at firstname.lastname@example.org. No refunds will be provided.
11.4 Notwithstanding the provisions of paragraph 11.1 or 11.2, either of us may terminate the Contract on written notice to the other with immediate effect if at any time:
11.4.1. the other commits any serious or repeated breach or non-observance of any of the provisions of these Terms; or
11.4.2. the other (i) makes a resolution for its winding up, (ii) makes an arrangement or composition with its creditors, (iii) makes an application to a court of competent jurisdiction for protection from its creditors, (iv) is unable to pay its debts, (v) ceases trading or an administration or winding-up order is made or an administrator or receiver is appointed in relation to such party, (vi) is declared bankrupt or (vii) is convicted of a custodial offence (other than a road traffic offence); or
11.4.3. the other party commits any fraud or dishonesty or acts in any manner which in the opinion of the terminating party brings or is likely to bring the terminating party into disrepute or is materially adverse to the interests of the terminating party.
11.5. On or before the date of termination of the Contract, you shall immediately pay any unpaid fees or other sums payable under these Terms (which for the avoidance of doubt shall include any remaining instalments regardless of the point at which the Contract is terminated).
11.6. Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract that existed at or before the date of termination.
11.7. Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.
11.8. Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.
11.9. This paragraph 11 shall survive termination of the Contract.
11.10. Where the Contract expires, this shall be treated as a termination for the purposes of all paragraphs that refer to “termination”.
12.1. After the initial 14day cancellation period, we will only offer refunds in limited circumstances at our discretion.
12.2. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
- Data Protection
13.1. You acknowledge that your personal data will be processed by and on behalf of us.
We comply with data protection laws in relation to your personal data. Please see our Privacy Notice https://yogomotiv.com/terms-and-conditions/#privacy-policy
for details of how we use your personal data.
- Intellectual Property
14.1. We are the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that we use within the classes and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other.
14.2 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that we use in the classes.
14.3 We grant to you a limited, non-exclusive, non-transferable, non-sub licensable revocable licence to use all or any of the content or material used in the classes for the purposes for which the classes were provided only.
14.4 You may not without our prior written consent make any audio and/or visual recordings of all or any part of our classes.
14.5 We may from time to time record any or all or any part of the sessions being delivered during your attendance. You authorise us to use your image and voice in any such recordings (and to make use of such recordings in any way we think fit) without payment, other condition or need for further consent.
14.6. The provisions of this paragraph 15 shall survive the termination of the Contract.
- Liability – READ THIS SECTION CAREFULLY
15.1. Nothing in this agreement shall limit liability for death or personal injury caused by negligence or by fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
15.2. The services shall be provided with due care, skill and ability. Other than this, all warranties and representations are excluded to the fullest extent permitted by law. You must make us aware of any medical condition that may impact upon your ability to participate in the sessions or that may impact on your health in the sessions.
15.3. There shall be no liability for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement.
15.4. Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the classes in the 12 months preceding any claim.
15.5. The provisions of this paragraph 16 shall survive termination of the Contract.
15.6. You acknowledge and agree that:
15.6.1 The Contract constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Membership (which shall be deemed to have been terminated by mutual consent);
15.6.2. In entering into the Contract you have not relied on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to the Contract or not) relating to the provision of the Membership other than as expressly set out in the Contract.
- Events outside our control
16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
16.2. The provisions of this paragraph 17 shall survive termination of this agreement.
- Written communications
17.1. You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
18.1. All notices given by you to us must be given to Sarah Ramasamy at Yogomotiv Limited, 3 Benbow Court, Shenley Church End, Milton Keynes MK5 6JG. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
19.1. By placing an order through our site or in person, you warrant and confirm that:
- You are legally capable of entering into binding contracts;
- You are at least 18 years old;
- You are resident in the United Kingdom;
- If using our online services, you are accessing our site from the United Kingdom.
19.2. If you bring your personal belongings to sessions, you are responsible for their safety and we shall not be liable for any loss, damage or destruction to such belongings.
- Transfer of rights and obligations
20.1. You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
20.2. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
21.1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
21.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
22.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- Entire agreement
23.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
23.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
23.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
- Our right to vary these terms and conditions
24.1. We may vary these Terms as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Membership will be deemed to be your acceptance of any new Terms.
- Law and jurisdiction
25.1. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
I hereby agree to these terms and conditions
(Complete and return this form only if you wish to withdraw from the contract)
To: Yogomotiv Limited, 3 Benbow Court, Shenley Church End, Milton Keynes
Tel : 01908 330 243
Email : email@example.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date[*] Delete as appropriate
Return / Refund Policy
Return / Refund / Cancellation Policy
Although the Consumer Protection (Distance Selling) Regulations 2000 (“Regulations”) may apply to the provision of services provided under this agreement, you agree that we may commence the performance of the services before the end of the 14 day cancellation period referred to in the Regulations. If we have already started work on the services by the time you cancel the agreement, you agree to pay us any costs we have reasonably incurred in starting to perform the services. If we have provided the services in full before the expiry of the cancellation period, then you lose the right to cancel. If you cancel this agreement and we have not commenced performance of the services and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you. Subject to the above, you may cancel this agreement at any time within the cancellation period by using the Form of Cancellation set out in the Appendix to this Agreement.
After the initial 14day cancellation period, we will only offer refunds in limited circumstances at our discretion.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Class/Session Cancellation Policy
Session Cancellation – If you need to cancel a session, you may do so without charge if you provide at least 2 hours’ notice to us. You must give us this notice by emailing firstname.lastname@example.org or cancelling your session via the online booking system. If you provide less than 2 hours’ notice of cancellation or miss a session, you will be charged the full payment for that session.
Medical Cancellation – Cancellation is permitted where a client is not able to participate in a single session for medical reasons. A doctor’s note confirming that the client was not permitted to participate is required within 7days of missed session and, upon receipt, a credit for a make-up session will be issued.
This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.yogomotiv.com
By providing us with your data, you warrant to us that you are over 13 years of age.
Yogomotiv Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
Our full details are:
Full name of legal entity: Yogomotiv Limited
Email address: email@example.com
Postal address: 3 Benbow Court, Shenley Church End, Milton Keynes MK5 6JG
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at firstname.lastname@example.org
- WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
- Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
- Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
- User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
- Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.
- Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.
- We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
We need to collect the following sensitive data about you in order to deliver the services.
Personal data and medical history
We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at email@example.com . In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.
We may process your personal data without your knowledge or consent where this is required or permitted by law.
We do not carry out automated decision making or any type of automated profiling.
- HOW WE COLLECT YOUR PERSONAL DATA
We may receive data from third parties such as analytics providers such as Google based outside the UK, advertising networks such as Facebook based outside the UK such as search information providers such as Google based outside the UK, providers of technical, payment and delivery services, such as data brokers or aggregators.
We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside the UK .
- MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.
Before we share your personal data with any third party for their own marketing purposes we will get your express consent.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by emailing us at firstname.lastname@example.org at any time.
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
- DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below:
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- INTERNATIONAL TRANSFERS
We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:
- We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data by; or
- If we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or
- Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by the UK which give personal data the same protection it has in Europe.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
- DATA SECURITY
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
- DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
- YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at email@example.com .
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
- THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
What’s a cookie?
- A “cookie” is a piece of information that is stored on your computer’s hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
- Cookies are used by nearly all websites and do not harm your system.
We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.
- Cookies are either:
– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
– Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
- Cookies can also be categorised as follows:
– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
– Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
– First and third party cookies: First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as where we have adverts on our website or use Facebook pixels so that we can show you relevant content from us when you are on Facebook.
We use third party cookies on our website and these are set out in the table below.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
You Tube Cookies
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.
YSC – expires at the end of your session
VISITOR_INFO1_LIVE – expires after 5months 27days
yt-remote-device-id – never expires
yt-remove-connected-devices – never expires
CONSENT – expires after 2 years
This cookie is set by Facebook to display advertisements whether either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website
_fbp – expires after 3 months
Theis cookie is used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
_ga – expires after 2 years
_gid – expires after 1 day
_gat_gtag_UA_85961346_1 – expires after 1 minute
This cookie is used to support our online booking system via Cloudflare Bot Management
_cf_bm – expires after 30 minutes
You can alter your cookie preferences at any time by visiting the following sites :
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- For the Safari web browser, please visit this page from Apple: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Please refresh your page to ensure that the new settings have taken effect.
You can also control your cookie settings through your web browser.
You can opt out of being tracked by Google Analytics across all websites, by going to http://tools.google.com/dlpage/gaoptout.
Except for essential cookies, all cookies will expire after 2 years.
If you have any questions about the cookies that we use, feel free to email us at firstname.lastname@example.org